Last updated: 18 August 2026
This policy covers tickets and drift taxi bookings purchased through Intense Gear Motorsports. Please read it before booking. It should be read together with our Terms & Conditions. Nothing in this policy affects rights you may have under the Consumer Protection Act, 2019 or other applicable law.
Tickets & bookings by you
- Tickets and drift taxi passes are non-refundable and non-transferable once purchased, except as set out below or where refund is required by law.
- Ordered the wrong tier, quantity or minutes? Email us before the event and we will help correct it where we reasonably can.
- Not attending, or arriving after entry closes, does not entitle you to a refund.
If we cancel, reschedule or curtail an event
- Cancelled by us: you are entitled to a full refund of the amount you paid for that ticket or booking, to your original payment method.
- Rescheduled: your ticket stays valid for the new date. If you cannot attend the new date, you may request a refund within the window we announce.
- Curtailed / abandoned: if an event is called off after it has begun for reasons within our control, we will consider a fair, partial refund based on how much of the event took place. No refund is due where an event is stopped for safety, weather, force majeure, or your own conduct.
Drift taxi rides
If a drift taxi ride you paid for cannot be provided for reasons attributable to us (and not due to your late arrival, no-show, safety refusal, or force majeure), we will offer a reschedule or a refund of the amount paid for that ride.
Failed, duplicate or unmatched payments
If money was debited but you did not receive a ticket, or you were charged more than once, email us with your order ID and registered email. We will verify with our payment partner and refund any amount that is not matched to a valid issued ticket.
How to request a refund
Email intensegear28@gmail.com from your registered email with your order ID and the reason. For event cancellations or reschedules, please claim within the window we announce.
How refunds are processed
Approved refunds are issued to the original payment method through our payment partner (e.g. Cashfree), typically initiated within 5-7 business days of approval. The time for the amount to reflect in your account depends on your bank or card/UPI provider. We do not refund to a different account or in cash.
Chargebacks & disputes
If you believe there has been an error, please contact us first so we can resolve it quickly. Raising a bank chargeback for a validly issued and used ticket may be contested with evidence of the booking and gate scan.
Contact
Intense Gear Motorsports - intensegear28@gmail.com.